Last updated: September 10, 2026
We accept returns within 30 days of delivery, including returns for buyer’s remorse. Items must be returned in their original condition and protective packaging.
Start a return
- Email hi@backtobasicme.com within 30 days of delivery.
- Include your order number and reason for return.
- We will reply with return instructions and the correct return address. Do not mail a return before receiving authorization.
Return shipping
For buyer’s-remorse returns, the customer pays return shipping. If an item arrives damaged, defective, or incorrect, contact us with photos; we will provide a replacement, refund, or prepaid return instructions at no additional cost.
Refunds
After we receive and inspect the return, we will notify you by email. Approved refunds are issued to the original payment method within 5 business days. Your bank or card issuer may require additional processing time. Original shipping charges, if any, are non-refundable unless the item was damaged, defective, or incorrect. We do not charge a restocking fee.
Cancellations and exchanges
Because each artwork is printed and assembled after ordering, request a cancellation as soon as possible. Orders that have entered production may not be cancellable, but the 30-day return policy still applies after delivery. For exchanges, contact us and we will provide instructions.
Contact
Questions about a return or refund? Email hi@backtobasicme.com. We are based in Los Angeles, California.